DSA Will Teach Call Center Agents To Build Rapport with Customers
Direct Sales Accreditation (DSA) which provides first-rate call center services and staff training has recently launched the first accredited qualification for advanced telephone marketing and customer support. Focused on helping companies to build rapport with clients within 60 seconds or less, DSA has gained official NCFE accreditation for the Level 5 Diploma in Advanced Telephone Skills. As DSA's head of training Simon Bell, who can boast 20-years of experience in training, customer service and telemarketing said: "We're trying to change the way that companies look at customers and their relationship with their telephone agents. We will change the face of telephone marketing because we can measure emotional involvement between telephone agents and their customers."
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